Banking & Financial Services

• Reduce Operating Costs by up to 40%

  Transform from fixed cost operating environment to "On-Demand" Model and process transactions faster at a lower cost-per-transaction
  

• Scalability

  Flexible operating environment scaled to match business requirements and pay for transactions only when they are completed
  

• Speed & Transparency

  Generate unrealized revenue, more control, and achieve total transparency.

PeopleForce is a global provider of managed business processing services for Retail Banking, Capital Markets and Financial Institutions.

Overview

The credit crisis, market turmoil and disappearing profit margins are forcing retail banks, capital markets and financial institutions to alter their strategies and operating practices to ensure sustainable business growth.  At PeopleForce, we leverage our patented methodology to transform these operating practices into modular work flows; then, execute the work by combining work flow parallel processing with technology tools and a distributed workforce.  The result is the following:

• Reduced transaction costs;

• Improved speed and transparency;

• Better utilization of technology investments;

• Increased transparency of compliance functions;

• Unrealized revenue by transforming supply chains;

• World-class customer service while being considered the low-cost service provider of banking, investment and financial services.

PeopleForce offers a comprehensive set of "core" business processing services for banks, capital markets and financial institutions. Our services include account set-up, client data management, transaction processing, query handling, collections and reconciliation, supply chain management, and both customer and fund reporting.

The PeopleForce Solution offers broad, comprehensive managed ‘back-office' and call center support for the following Retail Banking Services:

Client Data Management-includes opening accounts and updating customer information and instruction updates;

Collateral Valuations-offset and the processing of payments;

Clearing and Settlement-includes item processing and balance transfers;

Transaction Processing-draw downs, principal due notifications, & process with account updates;

Supply Chain Management-operational management of cash services;

Customer Queries-customer resolution, up-sell/cross-sell of other products and services;

Collections, Write-offs, and Re-possessions;

Generating Customer Statements.

We also offer broad support for ‘back-office' and call center functions for Capital Markets and Financial Institutions:

Reconciliations-includes investigation, follow-up, escalation, and resolution of breaks;

Client Data Management-manage full life cycle involving all market participants designed to increase STP Rate (reference data, static data, and partner data);

Trade Settlement-trade capture, pre-settlement, settlement of the full transaction supply chain life cycle, and regulatory reporting;

Fund Reporting;

Research Services-variety of asset classes, business sectors, and market geographies;

The PeopleForce approach permits top tier banks, capital markets and financial institutions to leverage our domain knowledge and technology tools with an "On-Demand Transaction Services" Model-a usage-based model in which our clients pay a fixed fee for transactions only when they are processed and completed.

In addition, the PeopleForce Solution is very beneficial for the mid-size and regional banks, capital markets and financial institutions.  We provide the operating scale and capability that otherwise would be too cost prohibitive to develop and maintain.  This enables faster, more sustainable growth by allowing these market participants to focus on their core business components--brands, products, business rules, and customer experience--while leveraging a scalable, cost-per-transaction infrastructure.

Why the PeopleForce Business Processing Solution?

PeopleForce has invested in the domain expertise, as well as the cutting-edge automation and imaging technology, to deliver standardized processes for banking, capital markets and financial institutions.  PeopleForce enables a successful transformation to a highly efficient and scalable ‘back-office' by transitioning to an "On-Demand Transaction Services" Model.

The transformational Platform is known as WorkCenter; it handles work flow re-design, implementation and execution with full reporting capabilty.  Based on open standards technology and delivered as a hosted managed service.

The work, itself, is performed by PeopleForce's distributed workforce.  Our workforce is comprised of highly specialized personnel with the necessary accreditations, backgrounds and skills to deliver the broad range of services to the Financial Services Sector.

As a result, we deliver the following "measurable" impacts for banks, capital markets and financial institutions:

Significant cost savings-25% to 40% cost savings on infrastructure and personnel through automation and digitization of the ‘back-office' fulfillment processes;

Speed and Transparency- to increase agility and flexibility, to shorten cycle times, and to improve speed-to-market;

Increased Revenue- to increase revenue growth by 15 to 25 percent through service innovation and brand differentiation;

The Retail Banking and Capital Markets Business Processing Solution is part of PeopleForce's suite of solutions offered to the Financial Services Sector.

By leveraging our patented methodology, we enable better service management through work flow and process management transformation.  Our methodology creates value through:

Business simplification;

Better service at a lower cost;

Tighter integration of the work flow with customers, employees, partners, and vendors;

And-most important-create value by optimizing working capital.

See how PeopleForce can add value to your business...Click here!

PeopleForce's Retail Banking and Capital Markets Business Processing Solution originates from the U.S.-based headquarters in Bethlehem, Pennsylvania.  For more information, you can contact us directly at 610-419-0892 or 1-866-569-1043.